'Verbal Abuse To Anyone - Doesn't Pay" - Sydney Trains Spokesperson, Mount Druitt!

A spokesperson from Sydney Trains Mount Druitt advised of an incident that occurred many years ago, after her first year on the job.

A regular train commuter started to verbally abuse her, for no apparent reason one morning and suddenly threatened her life. She admitted there are upset commuters catching trains every day at the train station and the Sydney Trains staff have to deal with them appropriately and nicely. After this happened she mentioned it to the Station Master.

He checked to see if she was emotionally stable and if not,   recommended she takes time off and go home. She didn't feel it affected her or her work role and resumed work the same day.

Next day, as soon as she arrived to commence her shift in the morning, the Station Master kept her inside the ticketing office. The train station was flooded with NSW Police, whilst she was viewing previous days video footage until she sighted the person that committed this offensive and threatening crime. Police kept the video as they watched every single commuter with interest that passed the barriers, heading towards the train station platform.

Then this person was sighted, caught and arrested immediately. She had never seen him again and she didn't have to attend court proceedings.

This means that:
 "VERBAL ABUSE TO ANYONE DOESN'T PAY!"

Two things out of this that I find interesting of different nature:

• The 'Duty of Care'  that was passionately provided by the Station Master towards his employee was exceptional.

• The security cameras that are around the Mount Druitt train station do not have voice recording to pick up conversations (if needed for legal reasons) - maybe this improvement could be looked into. In saying this, evidence provide by the security camera video was enough to give the NSW Police to place a criminal under arrest.

This does send a strong message to our people within our Mount Druitt who want to verbally abuse Sydney Trains Staff. I would be happy to talk to other Sydney Trains officials to have a 'Hello Day' to station assistants! What do you think? 

Vote on our blog poll at the bottom of our website, if we should have a "Hello Day" to rid verbal abuse!