Endeavour Energy are concerned that although an inspection has been done on sagging lines and leaning poles that the job hasn't been done yet! This is good customer service in relation to following up on my reply as to when this job will be completed. The lady is from customer 'Customer Advocacy', same as what I do, yet mine is with the entire community!
Here is the email:
Hi Mr Svoboda,
09:21 (13 hours ago)
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My name is Jess and I work in customer advocacy for Endeavour Energy.
I
am writing to let you know that I have been forwarded through your
email in regards to the sagging power pole lines and leaning pole in
William Mason Reserve. I can see in my system that a pre-site
assessment was completed earlier in the month and has recommended heavy
vehicle access is necessary. A work request has been successfully
created so it may be the access requirements that have held the job up.
I
will refer this on to the local depot for this area to enquire when the
job is scheduled to go ahead. I will advise you when I have a response.
Thank
you for taking the time to send in feedback and if you will to contact
me please do so via email or on my direct line listed below.
Kind regards,
Jessica Hall
Customer Resolution Provider
Customer Advocacy
Tel no: 02 8645 9848Click here for previous post
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