Endeavour Energy Community Advocate Chasing Up Sagging Power Poles and Leaning Power Pole!

Endeavour Energy are concerned that although an inspection has been done on sagging lines and leaning poles that the job hasn't been done yet! This is good customer service in relation to following up on  my reply as to when this job will be completed.  The lady is from customer 'Customer Advocacy', same as what I do, yet mine is with the entire community!

Here is the email:

Hi Mr Svoboda,

	09:21 (13 hours ago)

My name is Jess and I work in customer advocacy for Endeavour Energy.

I am writing to let you know that I have been forwarded through your email in regards to the sagging power pole lines and leaning pole in William Mason Reserve. I can see in my system that a pre-site assessment was completed earlier in the month and has recommended heavy vehicle access is necessary. A work request has been successfully created so it may be the access requirements that have held the job up.

I will refer this on to the local depot for this area to enquire when the job is scheduled to go ahead. I will advise you when I have a response.

Thank you for taking the time to send in feedback and if you will to contact me please do so via email or on my direct line listed below.  

Kind regards,

Jessica Hall

Customer Resolution Provider

Customer Advocacy

Tel no: 02 8645 9848

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This Looks Absurd... Grass Growing on Power/Light Poles

I know this is a minor issue, but it seems that the grass is growing in-between the pole and the metal guard placed that is placed on the pole. If ever all poles had grass growing on the pole the entire area would look like a slightly overgrowing bush.

We hope that Blacktown City Council can look at this issue in Meacher Street, North Mount Druitt (near the corner of Pearce Street) and organise this issue to be attended too, so the area  can be looking better and improved. Maybe, a suggestion would be that Blacktown City Council and/or the responsible electricity company do regular audits/checks to ensure that this is not happening in all poles within the community.

To myself and I'm sure to the Mount Druitt community all issues for improvement no matter how small or big are important. In my book, if the small issues are not improved, they can become bigger. This should be important for the entire community and stake holders to understand.