Commonwealth Bank Important Update To Customers

Following recent media reports detailing an incident in May 2016, we want to reassure you there is no evidence of your information being compromised and you do not need to take any action.

Here is what you need to know:

• There is no evidence that any customer information was compromised.
• In May 2016 we were unable to confirm the scheduled destruction of two magnetic tapes used by a supplier to print bank statements. These tapes contained information including customer names, addresses, account numbers and transaction details.
• They did not contain passwords or PINs which could enable fraud.
• We deployed enhanced reporting and ongoing monitoring of customer accounts to ensure customers were protected. These protections are still in place today.
• This was not cyber-related. CommBank's technology platforms, systems, services, apps and websites were not compromised.
• CommBank offers you a 100% security guarantee against fraud for all your accounts, where you are not at fault. We cover any loss should someone make an unauthorised transaction.

Here is what you can do:

• Continue using your accounts as you always have.
• Please remember that CommBank staff will never ask you to divulge your passwords or PINs. We do not send emails with links requesting you to confirm, update or disclose your confidential banking information.
• If you have questions or would like to discuss, please call us at 1800 316 433.
• If you would like to find more information you can visit www.commbank.com.au/customerassurance

I want to apologise for any concern this incident may have caused. If there is any change in circumstances I will let you know.

Yours sincerely, 

Angus Sullivan Acting Group Executive Retail Banking Services