Commonwealth Bank Important Update To Customers

Following recent media reports detailing an incident in May 2016, we want to reassure you there is no evidence of your information being compromised and you do not need to take any action.

Here is what you need to know:

• There is no evidence that any customer information was compromised.
• In May 2016 we were unable to confirm the scheduled destruction of two magnetic tapes used by a supplier to print bank statements. These tapes contained information including customer names, addresses, account numbers and transaction details.
• They did not contain passwords or PINs which could enable fraud.
• We deployed enhanced reporting and ongoing monitoring of customer accounts to ensure customers were protected. These protections are still in place today.
• This was not cyber-related. CommBank's technology platforms, systems, services, apps and websites were not compromised.
• CommBank offers you a 100% security guarantee against fraud for all your accounts, where you are not at fault. We cover any loss should someone make an unauthorised transaction.

Here is what you can do:

• Continue using your accounts as you always have.
• Please remember that CommBank staff will never ask you to divulge your passwords or PINs. We do not send emails with links requesting you to confirm, update or disclose your confidential banking information.
• If you have questions or would like to discuss, please call us at 1800 316 433.
• If you would like to find more information you can visit www.commbank.com.au/customerassurance

I want to apologise for any concern this incident may have caused. If there is any change in circumstances I will let you know.

Yours sincerely, 

Angus Sullivan Acting Group Executive Retail Banking Services

What's Happening With The Commonwealth Bank Branches In And Around Mount Druitt Area

So for community members that are wondering what is happening with one of our major banks in Mount Druitt, the Commonwealth Bank of Australia will be relocated from Dawson Mall to Westfield  Mount Druitt.

 Also the Commonwealth Bank of Australia in  Plumpton has closed down for renovations and staff have been relocated temporarily to Commonwealth Bank of Australia, Mount Druitt until the renovations are complete.

So don't get surprised if the Mount Druitt Branch of the  Commonwealth Bank of Australia disappears!

ATM's Being Replaced at Commonwealth Bank of Australia, Dawson Mall, Mount Druitt Or Were They?

When we walk past places as we travel to and from home, shops or work, we  are sometime oblivious to what is happening around ourselves. This is unless there is noises and working activity around and when you notice it, questions maybe raised.

So why am I discussing this in this way? It was unusual that last night when both another man from the Mount Druitt community and I heard major noises coming out of the Commonwealth Bank of Australia at Dawson Mall, Mount Druitt. As we turned our head we had seen workmen removing ATM machines, out of the wall and working inside the Commonwealth of Australia's Bank, itself. 

How would you look at this situation. Did they look like ''Bank-robbers?" Well, we both agreed they looked like workmen, so we continued to walk but I had to notify the NSW Police, so the Mount Druitt Police, could investigate it. I kept the NSW Police that they could be legitimate workers and left it to be checked out.

This morning the result was new ATM's being installed. So it seems they were legitimate workers! Can you notice the difference?