Now, we are showing how the community has welcomed the Service NSW with covers 11 NSW government departments, which we have never had local access before, such as: Roads and Maritime Services, Business Services, Office of State Revenue, Department of Primary Industries, Fair Trading, Registry of Births,Deaths and Marriages, Department of Family and Community Services, NSW Health, Office of Environment and Heritage, WorkCover and Office of Children Guardian.
In relation to NSW Roads and Maritime Services (RMS) and the former NSW Roads and Traffic Authority (RTA), where is was in Luxford Road, it is in a better accessible position for the community, who can access it through local bus services, trains, taxis, walking and cars.
There is only 2 improvements that could be made but that is up to the NSW Government to look chase up for us. One of them is well known, we don't access for driving tests in Mount Druitt, community members have to go to Blacktown or Penrith. This is an issue that our local NSW State Member for Mount Druitt, Hon. Edmond Atalla is rightly taking up for us - a true improvement advocate for the area.
The second one is, it is not inclusive of NSW housing Department and I do think this is a major NSW department in the area and by inclusion of this Department, it can be well looked after and cater for it tenants.
Enquiry figures obtained from Service NSW at Mount Druitt indicate from the first week, since it opened on 24th October, that the community really is using this resource provided by the NSW Government to its maximum:
Monday 24th - 744
Tuesday 25th - 805
Wednesday 26th - 757
Thursday 27th - 719
Friday 28th - 721 (up to 5pm)
With a total enquiries, so far of 3,746 that leaves an average of 76.4 enquiries per hour and 1.3 enquiries per minute, that is a lot of enquiries being dealt with by Service NSW. And the week has finished!
The best thing I found was the customer Service Representative in charge of the concierge, was always smiling, happy and never left you with a bad feeling of service. She advised that there have been some moody people come in, yet explained herself and other Customer Service Representatives do their best to calm them down and assist with resolving with enquiries. The office has got that friendly atmosphere with it left myself with no doubt this will be successful.
As stated by a community I spoke to, 'This should have been in Westfield Mount Druitt years ago.'
Hous of operation are and shop details:
8am-6pm - Monday to Wednesday and Friday
8am-7pm - Thursday
8.30am-3pm - Saturday
Mount Druitt Service Centre
Shop 29-32
Westfield Mount Druitt NSW 2770
Ph: 137788
For Driving Tests:
Penrith Service Centre
333 High Street
Penrith NSW 2750
Blacktown Service Centre
Shop B1-B2
14 St Martins Crescent
Blacktown NSW 2148
Click here for details of Service NSW
No comments:
Post a Comment