NSW Sydney Trains, Rachel at Blacktown Train Station was so cool, calm and collected when she had to announce trains delays due to a facility at Mount Druitt Train Station.
This was at night time, when commuters are generally rushing home. Delays going home, is not what they want.
A lot of people like to bag station staff and think their job is easy but in actual fact, their job may be difficult. This day, no matter what Rachel, she personally handled herself with such dignified respect for her role. Even, there was a gentleman who seemed quite rude and she most certainly handled that part exceptionally well.
Click here for Part 1 video
Click here for Part 2 video
How would you rate this customer service out of 10. 1 being Low and 10 being high
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