Email Response From Telstra Regarding Loose Concrete Slab

We have received a response by Telstra in relation to the complaint regarding the loose slab of concrete which is in the middle of a footpath from around the corner of Meacher and Pierce Streets, North Mount Druitt:

Your complaint has been received I’d like to confirm that we’ve received and registered your online complaint. Your reference number is SR 1-891404065114. A member of my team will be in touch within five business days, to either resolve your complaint straight away, or to discuss with you our plan to try and reach a resolution. If we need time to look into your complaint, we’ll give you regular updates so you always know what is being done. For more information on our commitments, please see our complaints handling process online. This information is also available in languages other than English. For any other questions, please take advantage of our online support service, here for you 24/7. Thank you again for bringing this matter to our attention. Best regards, Fiona Hayes Executive Director, Global Contact Centres CrowdSupport® Facebook Twitter

 I didn't want to place it as a complaint but, I wanted to place it as a service request, but that was hard to find. I'm sure it will be referred to the relevant area.

W e will now see how quick this is repaired and made safer for the community of north Mount Druitt.

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Loose Concrete Panel at Meacher Street, North Mount Druitt -Tripping Haard For The Community!

Here is a concrete slab, that has gone loose in Meacher Street, North Mount Druitt.

I'm not to sure , who to refer to at this stage - but it has a "T" which  sis the old Telstra logo and I think it may be storing telephone or internet cables underneath. It based  East of the corner of Pierce Street and Meacher Street, North Mount Druitt. It appears to  be wear and tear rather than someone that has destroyed it. I think the concrete supporting the concrete slab. must have crumpled  to pieces.

You can see how the concrete slab lifts up easily

I'll try lodging a complaint through Telstra but if Blacktown City Council Officers can assist us that will be great.

Here is  details from telstra of the complaint:
Your complaint has been received

Thank you for contacting us. Please make a note of your reference number SR 1-891404065114, and look out for your confirmation email.

We'll be in touch within five business days to either resolve your complaint, or to set out our action plan to try and reach a resolution.